Terms & Condition

Welcome to IIWA interiors service provided by IIWA GROUPS. The terms and conditions contained herein along with the Privacy Policy form an Agreement regulating our relationship with regard to the use of IIWA interiors services by you. You are advised to read this Agreement carefully. If you are not agreeable to any terms and conditions or Privacy Policy, you should not use this service. You can use IIWA interiors services if you are agreeable to all the terms and conditions of this Agreement in their entirety. If you accept this agreement, it will be a legally binding agreement between you and IIWA interiors.

Following our initial consultation, we will provide you with a Proposal for the Services you have requested. This will be based on the brief given by you (or received in our welcome questionnaire). All details of the project or any relevant information must be given to us fully and to the best of your knowledge. A legally binding Contract between you and IIWA interiors will be created when you accept our Proposal. Before accepting our Proposal, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please ask us for clarification. No terms or conditions issued or referred to by you in any form will in any way vary or add to these Terms and Conditions unless we agree otherwise in writing.

All products/services and information displayed on IIWA interiors ("Site"or " IIWA interiors ") constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. IIWA interiors reserves the right to accept or reject your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of IIWA interiors prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer

USE OF THE SITE AND SERVICE

To access or use the Site, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms and Conditions. Children under the age of 18 are prohibited from using the Site. Information provided on the Site and in the Service related to interior design, IIWA interiors, and other information are subject to change. IIWA intriors makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or errorfree. IIWA interiors disclaims all liability for any inaccuracy, error, or incompleteness in the Content.

Governing Law and Jurisdiction

This Agreement shall be construed in accordance with the applicable laws of India. The Courts at Bengaluru shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Account and Registration Obligations

Your Information" is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you shall be responsible for maintaining the confidentiality of your account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or Password. IIWA interiors shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password you should notify us by contacting us immediately through the address provided below. If IIWA interiors has reason to believe that there is likely to be a breach of security or misuse of the IIWA interiors Site, we may require you to change your password or we may suspend your account without any liability to IIWA interiors.

  1. Provide true, accurate, current and complete information about yourself as prompted by IIWA interiors registration form (such information being the "Registration Information and Profile Information") i.
  2. Maintain and promptly update the Profile information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if IIWA interiors has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, IIWA interiors has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

Pricing Information

While IIWA interiors strives to provide accurate product and pricing information, pricing errors or typographical errors may occur. IIWA interiors cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, IIWA interiors shall have the right, at his sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item carries an incorrect price, IIWA interiors may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted/confirmed and IIWA interiors will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that IIWA interiors accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to IIWA interiors dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account

CANCELLATIONS, REFUNDS & RETURNS

At IIWA interiors, we wish to see every order succeed. However, since we too depend on other stakeholders (such as raw material providers, accessory suppliers), there are times when we need to make changes to our prices and material offerings. In such situations, we owe it to our customers to be fair and transparent, also allowing them to cancel their order if the situation demands.

Cancellation reason Order stage Cancellation period Refund
Change in IIWA policy Design stage After 60 days of order booking No refund
Any other reasons Design stage Within 48 hours after booking or site measurement which ever is earlier 100% refund
Any other reasons Design stage After 48 hours after booking or site measurement which ever is earlier No refund
Any other reasons Production stage Any time No refund
  1. Time period is computed from the date of order book with 10% contract value.(10% payment received by IIWA interiors)
  2. Design Stage: Stage after 10% payment has been made and before the (10%+55%) payment is made and designs are accepted by the IIWA production team.
  3. Production Stage: Stage after 55% payment has been made and before the 100% payment is made.
  4. No cash amount shall be refunded in such cases. However, IIWA products can be purchased by the customer to the extent of the advance amount paid, within 12 months of order booking. In case a purchase is not made or a partial purchase is made, the balance amounts shall be deemed to be forfeited. This is not valid for projects where 55% payment has already been collected. If 12 months have elapsed from the date of order booking, full amount paid will be deemed forfeited.
  5. No cash amount shall be refunded in such cases. However, IIWA products can be purchased by the customer to the extent of 50% of the advance amount paid, within 12 months of order booking. Balance 50% shall be deducted as design and marketing costs.
  6. A project cannot be cancelled once the designs are finalized and the project is under production. The customer shall not receive any refund if the project is cancelled and further the customer shall be obligated to pay the remaining order value of the project to the Company

Third Party Products

PLEASE NOTE: Along with the other terms and conditions these additional terms are applicable in case you have bought any products not manufactured by IIWA group. In other words these additional terms and conditions are applicable in case you buy products sold on IIWA interiors by third party vendors. You understand and agree that there may be certain products, which will be sold on the Site by third party vendors (“Vendors”). IIWA interiors may not be able to control the transactions or the acts and omissions of the Vendors in such transactions. When you buy such products from Vendors on the Site the following additional terms and conditions will become applicable: IIWA interiors is not responsible for any non-performance or breach of any contract entered into between you and the Vendor. IIWA interiors cannot and does not guarantee that the Vendors will perform any transaction concluded on the Site. IIWA interiors does not make any representation or warranty as to the attributes (such as quality, worth, marketability etc.) of the items or services proposed to be sold on the Site by the Vendor. In particular, IIWA interiors does not implicitly or explicitly support or endorse the sale of any items or services on the Site. IIWA interiors accepts no liability for any errors or omissions, whether on behalf of itself or third parties.


You release and indemnify IIWA interiors and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Vendors on the Site and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, IIWA interiors cannot control the information provided by other Vendors, which is made available on the Site. You may find other Vendor’s information to be offensive, harmful, inaccurate, or deceptive. Please use caution, common sense, and practice safe trading when using the Site. Please note that there are also risks of dealing with foreign nationals, underage persons or people acting under false pretense.


All other terms and conditions of this User Agreement are applicable to such transactions.

Fraudulent/Declined Transactions

IIWA interiors reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. IIWA interiors reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Electronic Communications

You consent to receive the communications from IIWA interiors electronically, IIWA interiors will communicate with you through email and SMS or by posting notices on the Site.

You Agree and Confirm

  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by IIWA interiors for redelivery shall be claimed from you.
  2. That you will use the services provided by IIWA interiors, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
  3. You will provide authentic and true information in all instances where such information is requested of you. IIWA interiors reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), IIWA interiors has the right in its sole discretion to reject the registration and debar you from using the Services of IIWA interiors and / or other affiliated websites without prior intimation whatsoever.
  4. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site
  5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

You may not use the Site for any of the following purposes

You shall not upload, post or otherwise make available on the Site any artwork, photos, or other materials (collectively “Materials”) protected by copyright, trademark, or other proprietary right without the express written permission of the owner of the copyright, trademark, or other proprietary right, and the burden of determining that any Materials are not so protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights, or any other harm resulting from such a submission. For all Materials submitted by you to the Site, you automatically represent or warrant that you have the authority to use and distribute the Materials, and that the use or display of the Materials will not violate any laws, rules, regulations, or rights of third parties.

  1. Transmitting material that encourages conduct that constitutes a criminal offence , results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  2. Gaining unauthorized access to other computer systems.
  3. Interfering with any other person's use or enjoyment of the Site.
  4. Breaching any applicable laws;
  5. Interfering or disrupting networks or web sites connected to the Site.
  6. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

Colors and textures

We have made every effort to display the colors and textures of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color/texture will be accurate.

Modification of Terms and conditions of Service

IIWA interiors may at any time modify the User Agreement without any prior notification to you. Subsequent to any modification of the User Agreement, we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering on IIWA interiors. You can access the latest version of the User Agreement at any given time on IIWA interiors. You should regularly review the User Agreement on IIWA interiors. In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.

Copyright & Trademark

IIWA interiors and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of IIWA interiors or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to IIWA interiors. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of IIWA interiors. You may not modify, distribute or re-post anything on this website for any purpose.

IIWA interiors names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of IIWA GROUPS. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply IIWA interiors endorsement, sponsorship or recommendation of the third party, information, product or service.

Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by IIWA interiors ,one of its affiliates or by third parties who have licensed their materials to IIWA interiors and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of IIWA interiors and is also protected by Indian and international copyright laws.

Indemnity

You agree to defend, indemnify and hold harmless IIWA interiors, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to IIWA interiors or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination

This User Agreement is effective unless and until terminated by either you or IIWA interiors. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site.iiwainteriors.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to IIWA interiors. Upon any termination of the User Agreement by either you or IIWA interiors, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. IIWA interiors right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

Limitation of Liability and Disclaimers

The Site is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Site. The Site provides content from other Internet sites or resources and while IIWA interiors tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. IIWA interiors will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site.

This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement.

To the fullest extent permitted under applicable law, IIWA interiors or its suppliers shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement.

Without prejudice to the generality of the section above, the total liability of IIWA interiors to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you.

IIWA interiors, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, IIWA interiors assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.

Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. IIWA interiors will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from IIWA interiors on this Site and other than generally available third party web browsers (e.g.,Microsoft Internet Explorer, Mozilla Firefox)

Entire Agreement

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and IIWA interiors with respect to the IIWA interiors sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and IIWA interiors with respect to the IIWA interiors sites/services. IIWA interiors failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.